How can we help?

It is a managed service connecting telephony, WhatsApp and, when included, AI agents. It does not necessarily replace your tools: it adds routing, messages and tracking around them.

Your current number, operator, opening hours, call destinations, messages to send and who should receive each alert. We never disconnect a line or account without checking the full journey first.

We analyse the case, configure the flow, run a real test with you and only then agree activation.

Yes. We assess whether to keep it with your operator, port it or connect it through a hybrid solution. The recommendation depends on the line and the behaviour you want to retain.

When you want to centralise telephony in Comunicabox and the change does not put associated services at risk. Before porting, we confirm the owner, number, operator and change window.

Yes. It is the most direct option for pilots, campaigns or new departments and avoids changing the main number while the service is validated.

The call must continue. Comunicabox is designed so a messaging error does not drop or block the telephone conversation.

Yes. The telephone system plan supports opening hours, announcements, options and up to three extensions in its standard setup.

It can be configured when appropriate, always with the required notice and after defining the purpose, access and retention of recordings.

Yes, when the number and account support coexistence. We verify this before making changes; do not delete the account or uninstall the app yourself.

The call creates an authorised request, Comunicabox prepares the configured message and WhatsApp delivers the link or information while the call continues.

Not always. The system distinguishes accepted, sent, delivered, read and failed messages so each case can be diagnosed.

No. They are different agents: one talks by voice and the other replies in writing. They are configured and measured separately.

When the query falls outside approved knowledge, the customer asks for it or a business rule requires human review. The destination and schedule are agreed during setup.

It should not. It is limited to approved information, specific actions and business rules. Uncertain cases are handed over or left as an alert for the team.

Currently, an incoming message uses 0 credits; an outgoing chat reply, 1; a service template, 2; and a marketing template, 4.

The current catalogue includes a pack of 2,000 credits for €30, with no expiry. This will be confirmed in the proposal before purchase.

Depending on the case: setup, hardware, porting, additional AI minutes or extra credits. Comunicabox must detail this before activating the service.

Do not change the line. Note the approximate time, option selected and last four digits of the destination number. Support will check the event, template and delivery status.

This is a priority incident because telephony must continue. Provide the time, destination number and journey followed so the call can be located.

Report it with the time and message type. Each event should produce one delivery, and support will review traceability and duplicate protection.

Only what is needed for the requested action. In healthcare, legal advice or other sensitive areas, collect administrative data and hand sensitive content to a person.

The context must be clear: a request during a call, a user-initiated conversation or demonstrable marketing consent. Marketing and service are handled differently.

Technical identifiers, time, event status and the minimum customer data. Logs should not show the full phone number when it is not needed.